Shipping policy

At Inscentive, we make sure your order is processed carefully, packed securely and shipped as quickly as possible.

01 – Shipping and delivery

For eligible products, we work with PostNL.

The expected delivery time is 2 to 3 working days after dispatch, depending on the destination and product availability.

This timeframe is indicative. During busy periods, on public holidays or due to circumstances at the carrier, delivery may take longer.

02 – Order processing

Orders are processed on working days, Monday to Friday, excluding Belgian public holidays.

If a product is temporarily unavailable or requires a longer processing time, we will let you know.

03 – Shipping costs

The applicable shipping costs are clearly shown before you confirm your order.

Costs may vary depending on the destination, weight, dimensions and nature of the products ordered.

04 – Delivery area

The available delivery countries and shipping options are shown during the ordering process.

Different shipping conditions may apply to certain products or destinations.

05 – Track & Trace

If the chosen shipping method supports it, you will receive a Track & Trace code after dispatch so you can follow your order.

06 – Special products

For fragrance liquids, technical equipment and other products subject to specific transport regulations, Inscentive may use an adapted shipping method or a specialised carrier.

If this affects the expected delivery time or shipping costs, you will be informed before the order is shipped.

07 – Damaged or missing deliveries

We pay particular attention to packing our products securely.

Has your order arrived damaged, is a product missing or was your parcel not delivered? Please contact us as soon as possible at amy@inscentive.eu.

Please include your order number and, where relevant, photos of the damage. We will look into the situation and work with you to find a suitable solution.

This procedure does not affect the applicable statutory rights of consumers.

08 – Contact

Do you have questions about your order or delivery? We are happy to help.

Inscentive
Email: amy@inscentive.eu
Website: www.inscentive.eu