Trial policy

Last updated: 27 October 2026

At Inscentive, we believe the power of scent is best experienced first-hand. That is why we offer you the opportunity to test our Inscentive Atmosphere in your own environment for one month.

This way, you discover for yourself the impact a carefully selected scent can have on the atmosphere, experience and image of your space.

The conditions below apply to this trial period.

01 – Trial period and fee

The trial period lasts one month (30 or 31 calendar days, as stated in the trial confirmation) and starts on receipt of the device.

A one-off fee of €250 excluding VAT is charged for this trial period.

This fee covers the temporary use of the Inscentive Atmosphere, the supplied perfume oil and personal guidance and follow-up by Inscentive throughout the entire trial period.

During the trial month, we help you optimise the scent experience so that you can fully experience and assess its effect in your space.

The trial fee of €250 excluding VAT is a separate fee for the trial period and the related services. This amount is not refunded or offset against any subsequent purchase, rental agreement or switch to Inscentive Insights, without prejudice to any mandatory statutory rights.

02 – Use of the device

The device remains the property of Inscentive BV throughout the entire trial period.

We expect the device to be used carefully and in accordance with the supplied instructions for use.

The device may not be dismantled, modified or used for any purpose other than that for which it is intended.

03 – After the trial period: continuing with Inscentive

Convinced of the power of scent after the trial month? Then we would be happy to look together at how we can continue your scent experience on a structural basis.

You can choose to continue with the Inscentive Atmosphere or switch to Inscentive Insights, our intelligent scent solution that combines scent experience with technology, customer insights and automation.

When switching to Inscentive Insights, we offer additional options:

• Customer feedback: a discreet feedback plate is placed at the entrance of your business, allowing visitors to easily share their opinion on the scent experience.
• Automated perfume replenishment: monitoring and ordering of new scent bottles is automated, so that the scent experience can be maintained continuously.
• Intelligent motion sensors: where necessary, motion sensors are used to better match scent diffusion to the presence and movement of visitors.

In this way, scent experience evolves from a pleasant addition into a smart, measurable and efficient solution for your business.

Any switch to Inscentive Insights takes place by mutual agreement and under the conditions of the chosen formula.

04 – End of the trial period and return shipment

If you do not wish to continue after the trial month, the device must be returned to Inscentive no later than 14 calendar days after the end of the trial period.

To do so, use the return label supplied in advance and follow the accompanying shipping instructions.

The return shipment must be handed over to the designated carrier no later than the last day of this period.

05 – Return of the perfume oil

During the trial month, you are free to use the supplied perfume oil.

When you return the device, we ask you to carefully carry out the following steps:

1. Switch the device off completely and disconnect it from the power supply.
2. Pour the remaining perfume oil from the device's oil bottle back into the original Inscentive perfume bottle.
3. Close the perfume bottle carefully so that it is leak-proof.
4. Make sure the device's oil bottle is properly closed.
5. Pack the device, the perfume bottle and all supplied accessories carefully in accordance with the return instructions.

The remaining perfume oil must be returned together with the device, in compliance with the applicable transport regulations.

06 – Condition of the returned device

The device must be returned complete and in good working order.

Normal signs of use resulting from correct use during the trial period are accepted.

Damage resulting from incorrect use, negligence, careless handling or failure to follow the instructions for use is the responsibility of the customer.

Damage that demonstrably occurred during transport and is not due to incorrect packaging by the customer will not be charged to the customer.

07 – Late return, loss or damage

It is important that the device is returned on time and in good condition.

If the device is not returned within 14 calendar days after the end of the trial period, Inscentive reserves the right to charge the value of the device.

Compensation may also be charged for demonstrable damage attributable to the customer and not to the carrier.

The full replacement value of the Inscentive Atmosphere is €895 excluding VAT.

In the event of loss, non-return or irreparable damage for which the customer is responsible, this full device value may be charged.

In the case of repairable damage or late return, the actual damage suffered and the applicable statutory provisions are taken into account.

08 – Return address

The device and all associated parts must be returned to:

Inscentive BV
Smedenstraat 8
8300 Knokke
Belgium

Use the supplied return label and keep the proof of shipment until the return has been processed.

09 – Statutory rights

These trial conditions are without prejudice to any mandatory statutory rights of consumers, including the statutory right of withdrawal where applicable.

10 – Contact details

Do you have questions about your trial period, the use of the device or the return procedure? Feel free to contact us.

Inscentive BV
Smedenstraat 8
8300 Knokke
Belgium
Company number: BE 1039.060.337
Email: amy@inscentive.eu
Website: www.inscentive.eu