Short answer
A scent machine cannot repair a defective sewer system and must not hide a potential safety problem. When the cause is known and being followed up technically but cannot be resolved immediately, professional odour control can help reduce the temporary odour nuisance in a space.
Why sewer odour must first be investigated technically
Sewer odour can have various causes: an empty trap, a leak, a poor connection, a pressure problem or an external problem in the public sewer system.
Some sewer gases, including hydrogen sulphide, can be harmful at higher concentrations. Moreover, smell is not a reliable safety gauge. That is why "we smell it less" is never sufficient proof that a situation is safe.
The problem may lie outside your own building
In practice, the owner of a shop or hotel cannot fix every source themselves. When the problem lies in the municipal sewer system, the solution may depend on public works or other parties.
In the meantime, the commercial space may experience a daily nuisance.
And after the leak, the odour may linger
With water or sewer problems, walls, floors or other porous materials can absorb moisture. Once the acute cause has been addressed, drying out and repair can still take time.
Where there is mould growth or microbial contamination, this must be dealt with professionally. Perfume is not a remediation product.
Where can a scent system help?
Once the technical situation has been assessed and the space can be used safely, a professional system can be deployed to improve the remaining scent experience.
This can be done through a suitable masking strategy or - when the specific formula has demonstrably been developed and tested for it - through malodour counteraction.
No universal "sewer odour neutralising" claim
Sewer odour consists of different compounds and situations. Inscentive will therefore not claim that every perfume formula chemically neutralises all sewer odour.
We first look at the type of nuisance and only use technical claims when they are supported by the perfume supplier.
A more honest solution
The message to a customer is therefore: repair the cause as quickly as possible, check safety and only use odour control as an additional or temporary layer.